A woman with multiple sclerosis wants Delta Air Lines to improve its service for disabled passengers after she claims she was tied to a wheelchair following an international flight earlier this month.

Maria Saliagas was diagnosed with the central nervous system disease five years ago, but didn’t want her deteriorating health to stop her annual trips with her husband to Europe. So prior to her April 1 flight from Atlanta to Amsterdam, her son made arrangements with Delta officials to ensure that the proper wheelchair would be waiting for her on the other side of the Atlantic, WSB-TV reports.

But the wheelchair with special straps to help her sit up straight wasn’t there, prompting Delta employees to improvise, Nathan Saliagas told the station.

“They took a dirty blanket and tied her forcefully with it, and she has bruise marks on this part of her arm, which is where it was tied,” he said, pointing to his bicep. “I want them to show initiative that they’re willing to change their disability services.”

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